Refund And Returns Policy

contact our customer sSkovra LLC is committed to providing our customers with a worry-free and transparent shopping experience. The following outlines our return policy and procedures regarding our spatula products.

I. Scope of Returns

Customers may request a return for Skovra LLC spatula products under the following circumstances after receipt:

Dissatisfaction with the product
The received item does not match the order
The product has quality defects or was damaged during shipping
The item is no longer needed for personal reasons

Important Note: “Open-Box Returns Accepted”
Provided the product meets the general return conditions, you may still request a return even if the packaging has been opened or the item has been lightly used (the product must retain its basic integrity and remain suitable for secondary inspection and verification).

II. Return Timeframe

Customers must submit a return request within 30 days of receiving the merchandise.
Requests submitted after this deadline may not be accepted; please contact Customer Service to confirm eligibility in such cases.
III. Return Conditions

To ensure a smooth return process, please ensure the following:

The main body of the product is not severely damaged or subject to intentional damage
All accessories are included (if applicable)
You can provide order information or proof of purchase
IV. Return Process

Contact Skovra LLC Customer Service to submit a return request
Customer Service will review and verify your return eligibility
Obtain the return shipping address and return instructions
Ship the item back to the designated address
Refund processing will commence once the warehouse confirms receipt of the return
V. Refund Details

Refunds will be processed after the returned item has been received and verified
The refund will be issued via the original payment method used for the purchase
Refunds typically take 5–10 business days to appear in your account (depending on the payment platform)
VI. Return Address

Address: 19531 E CIENEGA AVE 203 COVINA, CA 91724

Email: joie@skovra.store

VII. Special Notes

Skovra LLC places the utmost importance on customer experience. Even if a product has been opened, we strive to accommodate reasonable return requests whenever possible to ensure you enjoy a completely worry-free shopping experience.ervice team.